How can we help?

Find a DinkHQ rack, scan the QR code with your phone, verify your email with a one-time code and choose an available paddle. Play, then return it to the same rack and tap Return in the app.

Yes. Basic paddles are free to borrow thanks to our sponsors. Some premium demo paddles may carry a small fee in future, and that will always be shown clearly before you borrow.

No. The web app runs in your phone browser. You can also add it to your home screen. Native iOS and Android apps are on the way, see Download app.

Our pilot rack is planned for The Club on Northfield in Waterloo. More locations across Ontario will appear in the app as partners join.

A standard session is about two hours. The app shows your time remaining and sends a reminder before it ends. Please return it on time so others can play.

Each verified player can borrow one paddle at a time. Families can borrow for children under their own account while supervising them.

Tap Report a problem on that paddle in the app, or tell the front desk. Availability refreshes every few seconds, so a paddle may have just been borrowed.

Put the paddle back on the rack and open the app. You can confirm the return from your active session. If staff have already checked it in, it will clear automatically.

Your email is how you sign in and how we send checkout, reminder and return confirmations. It is not used for marketing unless you separately opt in. See our privacy policy.

No. Once verified, your device stays signed in for up to 180 days. A new device or cleared browser data will ask for a fresh code.

Email hello@dinkhq.com from the address you use with the club and we will delete your account, subject to any records we must keep for safety or legal reasons.

Accidents happen. Report it in the app when you return it. Normal wear is never charged. We only follow up on loss or deliberate damage, as set out in the terms of use.

Grips are wiped regularly and paddles are inspected on a set schedule. Feel free to use your own overgrip or wipe the handle before play.

Yes. After rating a demo paddle you may receive an offer code from a local partner shop. Buying is always optional.

Visit Become a partner to apply. We work with clubs, community sponsors, paddle brands, cities and schools.

Vantage Wealth Management is our presenting sponsor. Borrowing never requires a financial consultation, and your rental records are kept separate from any Vantage marketing.