Who we are
DinkHQ ("we", "us") runs a free paddle lending and demo program based in Ontario, Canada. Vantage Wealth Management is our presenting sponsor. This policy explains how we handle personal information when you use our website, web app, racks and future mobile apps (together, the "Services").
We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL). Questions can go to our privacy contact at hello@dinkhq.com.
What we collect
| Type | Examples | Why |
|---|---|---|
| Account | Email address, optional first name | Sign-in codes, receipts and reminders |
| Borrowing records | Paddle number, rack, checkout and return times | Running the lending program and keeping gear safe |
| Feedback | Optional paddle ratings and comments | Improving the paddle mix and demo program |
| Player profile | Optional skill level, DUPR rating, play style, priorities and current paddle | Matching paddles to you and showing ratings from players at your level |
| Reviews and status | Review counts, badges, challenge progress, helpful votes, saved paddles and invite codes | Player status, badges, challenges and ranking the most useful reviews |
| Purchases | Premium demos, Demo Pass and shop orders | Receipts, pickup and support. Card details are handled by Stripe |
| Device and usage | Session cookie, browser type, IP address, error logs | Security, fraud prevention and keeping you signed in |
| Enquiries | Contact and partner form details | Replying to you |
We do not collect payment card details, government ID or precise location. We do not knowingly collect information from children under 13 without a parent or guardian.
The DinkHQ app
If you use the iPhone app, we collect the same information as above. If you choose to build a player profile, we also keep your skill level, DUPR rating, play style, priorities and current paddle, and use them only to match paddles to you.
When you review a paddle, we save your skill level and play style with that review. That lets us show ratings from players at each level. If you compare two paddles you've tried, we keep that answer with your review history. Paddle statistics are shown only as totals, never with your name.
Your reviews stay private unless you turn on Show my reviews publicly in the app. If you do, other players can see your written reviews with your first name, last initial, player status and badges, and can mark them as helpful. You can turn this off at any time. Club pages and club leaderboards show totals only.
We use your reviews to work out your player status and badges, and to give each review a hidden quality weighting so genuine, verified reviews count most. If you join with an invite code, we record who invited you so they can earn referral badges. They see only how many friends have joined, never who.
The camera is used only to read paddle codes and paddle names on your phone. No images are stored or sent. Your location is used only on your phone to show racks near you, and is never sent to us.
Premium demos and shop purchases are processed by Stripe. We never see or store your card number.
How we use it
- To verify your email and keep you signed in.
- To check paddles in and out and send session reminders.
- To investigate lost or damaged gear.
- To produce aggregate, non-identifying reports for partners and sponsors.
- To protect the Services, prevent abuse and meet legal obligations.
Kept separate from marketing
Borrowing a paddle never signs you up for marketing. Your borrowing records are kept separate from any sponsor's customer or marketing systems, and are not added to the CRM of Vantage Wealth Management or any other partner.
If you choose to hear from us or a sponsor, we will ask for that consent separately and you can withdraw it at any time.
When we share
We do not sell personal information. We share it only with:
- Service providers who host our app, send email and store data on our behalf, under contracts that require protection of your information.
- Host facilities, limited to what is needed to resolve a missing or damaged paddle at their site.
- Authorities, when required by law.
Sponsors and partners receive aggregate statistics only, such as total borrows per month.
Storage and retention
Our providers may store information in Canada or the United States. When data is stored outside Canada it may be subject to the laws of that country.
We keep borrowing records for as long as your account is active and for a limited period afterwards for safety and dispute purposes, then delete or anonymise them. Session cookies expire after 180 days of inactivity.
Security
We use encryption in transit, hashed session tokens, access controls for staff and audit logging. No system is perfectly secure, so please tell us right away if you suspect a problem with your account.
Your choices and rights
You can ask to access, correct or delete your personal information, or withdraw consent, by emailing hello@dinkhq.com. We will respond within 30 days. You can also delete your account at any time in the app under Account. This removes your name, email, player profile, review comments, saved paddles and invite code. Anonymous paddle ratings are kept for paddle statistics. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.
Changes to this policy
We will post updates here and change the date at the top. For material changes we will notify active players by email.